FAQs
The Answers You Need
Here are a few of the most frequently asked questions. If you have questions that are not answered here, we would be glad to answer them for you! Just click the "Ask More" button below!
Where are you located?
We are a mobile company! We currently fit out of two bridal salons in Fort Myers and we do home fittings. Once you call to book an appointment, the location will be determined based on the scheduled time and date.
Are there fitting fees?
The 1st and final fittings are complementary as there is usually 1 fitting needed for our alterations. Fees apply only if the customer requests additional fittings.
What are the travel fees?
Travel within 10 miles round trip is included. Additional travel is charged at $.80 per mile (round trip).
In-home appointments may require a minimum service amount of $150.
Example: Client is located 12 miles away
12 miles × 2 = 24 miles round trip
First 10 miles are included
14 additional miles × $.80 = $11.20 travel fee
*Appointments outside the standard service area may require a custom travel quote.
What are your alteration prices?
Standard wedding gown alterations usually range from $300-$600, but that is not always the case. We have completed alterations totaling well under $300.
When should I book my appointment?
We prefer to book the 1st fitting for wedding alterations 6-8 weeks before the wedding. However, we strive to help everyone! We only charge rush fees if the 1st appointment is within 7 days of the wedding. The rush fee is based on the time and labor. Though we strongly suggest much earlier assignments, we have done over night wedding alterations and we take pride in our work! Rushed, but always pristine and professional!
What forms of payment do you accept and is a deposit required?
We accept Cash, Card (including Amex), Check, Venmo, Zelle, and Cash app! We require a 50% deposit at the 1st fitting once the customer is pleased with the pricing and the invoice is finalized. We send the invoice with the 1st payment recorded right on the spot!
Who will be working on my Garment?
The work is split among our team! Mostly all customer service and correspondence is with the Owner, Marque Castellanos. Along side Marque, our team of Seamstresses and Designers execute the labor!
